At Tiana Cookz, we are committed to ensuring your satisfaction with our kitchen appliances. Please read our return and refund policy carefully.
1. Eligibility for Returns
- Returns are accepted only for defective or damaged products.
- You must notify us within 7 days of receiving your order to be eligible for a return.
- Products must be returned in their original packaging with all accessories and manuals included.
2. How to Request a Return
- Contact our customer service team at [email protected] with your order details and a description of the issue.
- Our team will provide instructions for returning the item.
3. Refund Process
- Once the returned item is received and inspected, we will process your refund within 5–7 business days.
- Refunds are made in the form of cash on delivery adjustment for future orders or as agreed with our team.
4. Non-Returnable Items
- Products that are not defective, damaged, or tampered with are not eligible for return.
- Personalized or customized items cannot be returned unless they arrive defective.
5. Contact Information
For any questions or to initiate a return, please contact us at:
Email: [email protected]